At Kursiyan, your satisfaction is our priority. We want you to feel confident when purchasing your office chairs from us. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.
We accept returns if:
The request is made within 14 days of receiving your order.
The chair is unused, unassembled, and in its original packaging.
All original accessories, manuals, and tags are included.
Non-returnable items:
Assembled or used chairs.
Customized or special-order chairs.
Items purchased on final sale or clearance.
To initiate a return:
Contact us at [your email] with your order number and reason for return.
Our support team will confirm your eligibility and provide return instructions.
Ship the item back using a trackable courier service.
Note: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
If your chair arrives damaged or defective:
Notify us within 48 hours of delivery with clear photos of the issue.
We will arrange a replacement or issue a full refund at no additional cost to you.
Once your return is received and inspected, we will send you an email notification.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping fees (if any) are non-refundable unless the return is due to our error.
If you have any questions about our Return & Refund Policy, please contact us:
📞 +92 320 7401967